Privacy & Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with our platform:

• Contact Information: Name, email address, phone number.
• Account Information: Username, password, and other login credentials.
• Billing Information: Credit card details, billing address, and other payment-related information.
• Communication Data: Records of communications you have with us, including customer support inquiries.

1.2 Non-Personal Information

We may collect non-personal information, which cannot be used to identify you, such as:

• Usage Data: Information about how you use our services, including access times, browser type, and device information.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and other tracking technologies

1.3 Study & Interview Data

Depending on the specific study you join, our app will request access to, collect, and record the following information:

• Microphone Data: Audio recordings of your voice and any background audio during your interview session.
• Camera Data: Video recordings of you and your surroundings from your device's camera during the session.
• Screen Recording Data: Recordings of your device's screen during portions of the study that require it.

Participation in any study that requires this data is completely voluntary.

2. How We Use Your Information

2.1 To Provide and Manage Our Services

• To Conduct and Record the AI Interview: The primary use of your microphone, camera, and/or screen recording data is to conduct the AI-moderated interview, generate transcripts, and (as stated in the study's consent form) provide the recording to the research client for analysis.
• Create and manage your account.
• Facilitate and process transactions.
• Provide customer support and respond to inquiries.
• We do not use interview data (content you upload or generate in the Services) or personal data to train proprietary or third-party AI models.
• We may process de-identified, aggregate telemetry (e.g., feature usage and performance metrics) to improve and secure the Services. This telemetry does not include interview data.

2.2 To Improve Our Services

• Analyze usage patterns to enhance our platform.
• Develop new features and improve existing functionalities.
• Conduct research and analysis to better understand user needs.

2.3 To Communicate With You

• Send administrative information such as updates, security alerts, and support messages.
• Send marketing communications, where permitted by law, to inform you of our services, promotions, and events.

2.4 To Ensure Security and Compliance

• Monitor and analyze activities to prevent fraud and ensure the security of our platform.
• Comply with legal obligations, resolve disputes, and enforce our terms and conditions.

3. Data Sharing and Disclosure

3.1 With Service Providers

We may share your information with trusted third-party service providers, including:

• Amazon Web Services (AWS): For secure data storage and infrastructure management.
• Supabase: For database services and secure data management.

These providers are bound by confidentiality agreements and are only permitted to use your data to provide services to us.

3.2 For Legal and Compliance Purposes

We may disclose your information if required by law, or if we believe that such action is necessary to:

• Comply with legal obligations or government requests.
• Protect the rights, property, and safety of Echovane, our users, or others.
• Investigate and prevent fraudulent activities or security breaches.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.

4. Data Storage and Security

4.1 Secure Storage

Your data is stored securely on AWS and Supabase servers, both of which comply with international security standards. These platforms provide robust security features, including:

• Encryption: Data is encrypted at rest and in transit to protect against unauthorized access.
• Access Controls: We implement role-based access controls to ensure that only authorized personnel can access sensitive information.

4.2 Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When data is no longer needed, we will securely delete or anonymize it.

This includes study-related data such as audio, video, and screen recordings, which are retained for the duration necessary to fulfill the research objectives and then securely deleted or anonymized in accordance with our client agreements and your data rights.

4.3 International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States or other countries where our service providers are located. We ensure that adequate safeguards are in place to protect your data in accordance with this Privacy Policy.

5. Your Rights

5.1 Access and Correction

You can access and update your personal information through your account settings. If you need assistance, please contact us at contact@echovane.com

5.2 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

5.3 Deletion and Erasure

You may request that we delete your personal information and any associated study data (including recordings). We will comply with your request, subject to certain legal obligations that may require us to retain your data.

5.4 Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

5.5 Account Deletion

If your app allows you to create an account, you have the right to request its deletion. You can do this from within the app (if applicable) or by visiting our account deletion request page at echovane.com/account-deletion. When your account is deleted, all associated personal data and study data will be permanently deleted, subject to our data retention policy for legal or security reasons.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies allow us to:

• Remember your preferences and settings.
• Understand how you interact with our services.
• Provide personalized content and advertising.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe that we have collected personal information from a child under 16, please contact us at contact@echovane.com

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: contact@echovane.com
• Business Address: 8 The Green, Ste R, Dover, Delaware 19901