Customer Support

If you need help with your account, billing, or setup, our support team is here to assist.

Last Updated: 26 January 2026

Effective Date: 26 January, 2026

Contacting Our Support Team

If you need assistance, our support team is here to help. You can reach us through the following channels:

Our support team operates during the following hours:

Business Hours: Monday to Friday, 9:00 AM - 5:00 PM.
Response Times:
- Standard Inquiries: Within 24 hours.
- Urgent Issues (e.g., payment failures or account access): Within 4 hours during business hours.

We provide the following resources to ensure your success with Echovane:

User Guides: Step-by-step instructions for setting up and using our platform.
Video Tutorials: Comprehensive video walkthroughs for common tasks and features.
One-on-One Onboarding: Schedule a personalized onboarding session with our team to get started quickly.

If you need further assistance, feel free to contact us. We are here to help!